Shipping policy

Processing Time: The time we need to prepare an order for dispatch varies. For details, please see individual items descriptions.

Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. Please ensure you are aware of any import taxes before ordering. We are not responsible for delays due to customs. We are based in England, United Kingdom. This is where we ship our items from.

Shipping Options: If you require a different shipping option, please reach out to us FIRST before placing an order.

Estimated Shipping Times: The estimated delivery times provided are just that – estimates. While we do our best to meet these delivery estimates, actual delivery times may vary, especially during peak seasons.

Tracking: For most orders, tracking information will be provided to help you keep an eye on your shipment's progress.

Lost or Delayed Items: We cannot be held responsible for lost or delayed items due to unforeseen circumstances or issues with postal services. However, we will do our best to assist you in locating and resolving any delivery issues.

Shipping Rates: Shipping rates are calculated based on the size, weight, and destination of your order. Please review the shipping options during checkout for accurate rates.